Terms of service

Effective Date: May 8, 2026

1. Agreement to Terms

These Terms govern your access to and use of sohcranialsolutions.com, operated by Sylk Ova Hair Co. LLC, doing business as SOH Cranial Solutions ("we," "our," or "us"). By accessing the site, creating an account, or placing an order, you agree to these Terms and our Privacy Policy. You must be at least 18 to use the site.

2. Medical Disclaimer

Please read carefully. SOH Cranial Solutions provides cranial prosthetic systems and patient wellness support products. The site, our content, and our products do not constitute medical advice, diagnosis, or treatment. Information on the site is for general informational purposes only and is not a substitute for consultation with a qualified healthcare provider. Always seek the advice of your physician regarding any medical condition or before making decisions related to medical treatment, including the use of prosthetic devices.

Our products are not represented as a cure for any medical condition. Individual experiences vary, and we make no claims regarding therapeutic outcomes.

3. Use of the Site

You agree to use the site only for lawful purposes and not in a way that violates applicable law, infringes the rights of any party, transmits harmful code, attempts unauthorized access, or interferes with the site's functioning.

4. Customer Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorized use.

5. Orders, Pricing, and Payment

All orders are subject to acceptance by SOH Cranial Solutions. We reserve the right to refuse or cancel any order. Prices are in U.S. dollars and subject to change without notice. Applicable taxes will be added at checkout. Payment must be received before orders are processed.

6. Shipping, Returns, and Refunds

Shipping methods, costs, and estimated delivery times are described at checkout. Returns and refunds are governed by our Refund Policy. Custom-fitted cranial prosthetic systems and other personalized products may be subject to additional return restrictions described at the time of purchase.

7. Intellectual Property

All content on the site, including text, graphics, logos, images, product descriptions, and software, is owned by Sylk Ova Hair Co. LLC or its licensors. You may not reproduce, distribute, modify, or create derivative works of any site content without our express written permission.

8. Prohibited Conduct

You may not use automated means to access the site, reverse-engineer the site, misrepresent your identity, impersonate any person or entity, or resell our products without authorization.

9. Third-Party Links

The site may contain links to third-party websites, including SAM.gov and government resources. We do not endorse and are not responsible for the content of third-party sites.

10. Disclaimers

THE SITE AND ALL PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT AS REQUIRED BY LAW.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SOH CRANIAL SOLUTIONS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE OR PRODUCTS. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless SOH Cranial Solutions and Sylk Ova Hair Co. LLC from any claim, loss, liability, or expense arising from your breach of these Terms, misuse of the site, or violation of any applicable law.

13. Governing Law and Venue

These Terms are governed by the laws of the State of Texas. The exclusive venue for any dispute shall be the state or federal courts located in Travis County, Texas, and you consent to the personal jurisdiction of such courts.

14. Termination

We may suspend or terminate your access to the site at any time, with or without notice, for any reason. Provisions that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, and governing law — will survive.

15. Changes to These Terms

We may update these Terms from time to time. Continued use of the site after changes constitutes acceptance of the updated Terms.

16. Contact

Sylk Ova Hair Co. LLC, DBA SOH Cranial Solutions
5900 Balcones Drive, Suite 18213, Austin, TX 78731
Email: operations@sohcranialsolutions.com
Phone: (888) 399-7922