Privacy policy

Effective Date: May 8, 2026

1. About This Policy

This Privacy Policy describes how Sylk Ova Hair Co. LLC, doing business as SOH Cranial Solutions ("we," "our," or "us"), collects, uses, and discloses information when you visit sohcranialsolutions.com, purchase products, request information, or otherwise interact with us.

2. Information We Collect

Information you provide. We collect information you provide when you create an account, place an order, contact us, subscribe to communications, or request procurement documentation. This may include your name, address, email, phone number, organization, payment information, and any details you share.

Information automatically collected. When you visit our website, we and our hosting platform (Shopify) automatically collect technical information including IP address, browser type, device type, pages viewed, and approximate location data.

Health-related information. We do not require customers to disclose specific medical diagnoses to use this site. To the extent any health-related information is shared with us, we treat it with heightened confidentiality and limit access to personnel with a legitimate operational need, in accordance with our HIPAA-aligned administrative workflows.

3. How We Use Information

We use information to process and fulfill orders; communicate about orders, support, and service coordination; respond to procurement inquiries and provide capability documentation; send marketing communications when you have opted in; operate, maintain, and improve our website; comply with legal obligations, including federal contracting and tax recordkeeping; and protect against fraud and security threats.

We do not sell personal data, and we do not use personal data for targeted advertising on third-party platforms without consent.

4. When We Share Information

We share information only with service providers performing services on our behalf; federal and state agencies when required for federal contracting compliance; payment processors to complete transactions; shipping carriers to deliver orders; legal authorities when required by law; and successors in connection with a merger, acquisition, or sale of business assets.

5. Third-Party Service Providers

Your information may be processed by Shopify Inc. (e-commerce platform, hosting, payment processing); Klaviyo, Inc. (email marketing); WestFax (HIPAA-compliant secure fax, Business Associate Agreement in place); payment processors as configured through Shopify Payments; and shipping carriers including USPS, UPS, and FedEx.

6. Cookies and Tracking

Our website uses cookies and similar technologies to enable core functionality, measure usage, and remember preferences. You can configure your browser to refuse cookies, though this may limit functionality.

7. Texas Resident Rights

Under the Texas Data Privacy and Security Act, Texas residents have the right to know whether we are processing your personal data and obtain a copy; correct inaccuracies; delete personal data we have collected; opt out of targeted advertising, sale, or profiling; and appeal our refusal to act on a request.

To exercise these rights, email operations@sohcranialsolutions.com with subject "Privacy Request." We will respond within 45 days.

8. Children's Privacy

Our website is intended for adults 18 and older. We do not knowingly collect personal information from children under 13.

9. Data Security

We maintain administrative, physical, and technical safeguards designed to protect personal information, including HIPAA-aligned safeguards for any health-related information. Online transactions are processed through Shopify's PCI-compliant infrastructure.

10. Data Retention

We retain personal information as long as needed to provide products and services, comply with legal obligations including federal contracting recordkeeping requirements, resolve disputes, and enforce our agreements.

11. Health Information and HIPAA

SOH Cranial Solutions is a healthcare provider operating with HIPAA-aligned administrative workflows. The privacy of any Protected Health Information is governed by HIPAA, our Notice of Privacy Practices, and any applicable Business Associate Agreement.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised Effective Date.

13. Contact Us

Sylk Ova Hair Co. LLC, DBA SOH Cranial Solutions
5900 Balcones Drive, Suite 18213, Austin, TX 78731
Email: operations@sohcranialsolutions.com
Phone: (888) 399-7922